Frequently Asked Questions (FAQ)

Frequently Asked Questions

🛍️ Products

What kind of products do you sell?
We sell unisex hoodies with bold phrases and unique typographic designs, perfect for those who love to express their personality.

📦 Shipping & Delivery

How long does it take to receive my order?
• Italy: 3-5 business days
• Europe: 5-10 business days
• Rest of the world: 10-15 business days

How much does shipping cost?
The cost varies depending on the destination. Starting from € 4.99

Can I track my order?
Yes! You will receive an email with the tracking number as soon as your order is shipped.

↩️ Returns & Refunds

What is your return policy?
We accept returns within 14 days from the delivery date. The product must be unused, in its original condition, and with all tags attached.

How can I make a return?
Contact us via email at info@lepilloledicmela.com with your order number and the reason for the return. We will send you detailed instructions.

📏 Sizes & Materials

How do I choose the right size?
Refer to our size guide available on each product page. Our hoodies have a regular unisex fit.

What material are the products made of?
• Hoodies: high-quality cotton with durable prints
• Mugs: premium ceramic, dishwasher safe

💳 Payments

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Are payments secure?
Yes, all payments are processed via Shopify Payments with SSL encryption to ensure maximum security.

🎨 Customized Products

Can I request a custom design?
At the moment, we do not offer custom designs, but we regularly add new phrases and designs. Follow us on social media to stay updated!

📞 Customer Support

How can I contact you?
• Email: info@lepilloledicmela.com
• Phone: available on the contact page
• Hours: Mon-Fri 9:00-18:00 CET

How long does it take to receive a response?
We respond to all inquiries within 24-48 business hours.